One short video for each thing you do at the counter in Pidge Business. You need the Pidge Business app and the email your manager invited.
Not sure? On the counter, a green "Add stamp" button means stamps. A keypad means points.
Do this once on the counter phone. Invited by phone number, or Pidge Business isn't in your app store yet? Use Pidge Counter in the Pidge Rewards app instead: sign in there and tap "Pidge Counter" on the "Me" tab. It scans and takes orders the same way.
Open Pidge Business and tap "Sign in with email". Enter the email your manager invited and tap "Send my code". Type the 6-digit code from the email. Shops with order ahead open on the "Orders" tab, the others on "Scan".
Tip Use the email you were invited with, not Apple, so Pidge matches you to your invite. "You're not on a shop's team yet"? Sign out and sign in with that email.
If the shop has more than one location, the first sign-in on a phone asks "Choose a location". Tap yours. The phone remembers it.
Tip The line under the shop name at the top shows the location and your role, like "Nam Phou · Staff". Phone moved to another branch, or you work at more than one shop? Tap the shop name at the top and pick again.
Scan their QR, type the order total, then scan the next person.
Tap "Scan", the round button at the bottom right. Ask the customer to open "My QR" in the Pidge app (on an iPhone it's the round QR button at the bottom right) and point the camera at the code. Their card opens and the top says "Member found".
Tip New customers join your shop on their first scan. There's no form to fill in.
In a points shop, every card has a keypad. Type the total, like 85 then "000" for ₭85,000. Tap the green button when it shows "+85 points".
Tip Typo? Tap the back key, or "Clear" to start again.
Treats the customer can afford show under "Spend points", like "Butter croissant" with "150 points" at the end. Tap one to swap. The card says "Redeemed" and shows the points left.
Tip Ask which treat they want before you tap. Keypad in the way? Tap "Total" to hide it.
When you're done, tap "Scan next member" under the green button. The camera comes back for the next person.
Tip The camera stays off while a card is open, so always finish with this button.
Not every visit, but you'll need these.
Swapped the wrong treat? Tap "Undo" on the "Redeemed" banner. The card says "Redeem undone" and the points are back on their balance.
Tip Undo works for 5 minutes, or until you tap "Scan next member".
Under "The usual" on their card, tap "Add", type the order, like "Iced Lao coffee, less sweet", and tap "Save". It shows every time you scan them, so you can start the drink early. Tap "Edit" to change it.
Tap "Look up by email or phone" on the "Scan" tab, type their email or the phone number on their Pidge account, and tap "Find member". This only finds people who already joined your shop.
Tip New customers still need to show their QR once to join.
For shops with the order-ahead add-on: members order in the Pidge app and pick up at the counter, and new orders ring on the counter phone. If your shop doesn't take orders in the app, skip this part.
New orders ring and show under "New" on the "Orders" tab, with the number, the name and what they ordered. Pick how long it will take, from 5 to 30 minutes, and tap "Accept", like "Accept · 15 min". The order moves to "Preparing" and the member sees when it will be ready.
Tip Can't make it? Tap "Reject" and pick a reason, like "Too busy". The member sees it.
Tap an order under "Preparing" to open it. Running late? Tap "+5 min". When it's on the counter, tap "Ready": the member gets a push, and the order waits under "Ready" until you tap "Collected".
Tip For orders paid at the counter, "Collected" asks if they paid, like "Paid ₭25,000?". Take the money, then tap "Yes, paid".
A number on an order's chat button means the member wrote to you. Tap it to open the chat. Tap a quick reply, like "Running 5 minutes late", or type your own and tap "Send". The member reads it on their order screen.
Tip Every chat is also on the "Inbox" tab, newest first.
Members who pay by bank QR send a screenshot of the payment. If Pidge can't confirm it with the bank, the order waits under "Check payment". Tap "Check slip" and look at the slip picture (tap it to zoom): the amount, the shop's bank account it was paid to, and the time. If it's right, pick the prep time and tap "Approve and accept".
Tip Not sure? Check your bank app. If it's wrong, tap "Reject slip" and pick a reason, like "Wrong amount". The member sees it and can send another slip.
Tap "Taking orders" at the top. Under "Sold out", switch off what has run out. It stays on the menu, greyed out, until you switch it back on.
Tip Type in "Search the menu" to find an item fast. The "Menu" tab has the same switch on each item.
Tap "Taking orders" at the top and pick "30 minutes", "1 hour" or "Until I resume". Members can't order until it ends, and orders already in stay on the queue. Tap "Resume" to take orders again.
Tip While orders are paused, the top says "Paused until" and the time.
What the counter says, and what to do.
What customers see in the Pidge app, so you can help them.
Customers scan the QR on the table tent with their phone camera. Your shop's page opens. New customers tap "Get Pidge Rewards on the App Store" on an iPhone, or "Get Pidge Rewards on Google Play" on Android. People who have the app tap "Open it", then "Open". Customers who don't want an app tap "Get my pass", which keeps their QR in the browser. You scan it the same way.
Tip With the app installed, the QR usually skips this page and opens the app straight away.
The Pidge app opens your shop with a button like "Join Demo Café". New customers sign in with their email and type their name first. Then the app asks "When's your birthday?" for birthday treats, and they can tap "Not now". After they tap "Join", the app asks about offers from your shop ("Yes, keep me posted" or "Not now"), then their card opens, ready for the first stamp.
Tip If your shop gives a welcome bonus, the join screen says so. The bonus stamp arrives with their first stamp at the counter.
Before they sign in, the button at the top right of the first screen shows the language, like "English". Tap it and pick ລາວ, ไทย, Bahasa Indonesia or English. The app switches straight away. Already signed in? It's under "Language" on the "Me" tab.
Tip Shop names, rewards and messages stay as the shop wrote them. "System default" follows the phone's language.
On an iPhone, "My QR" is the round QR button at the bottom right, beside the tab bar. On Android it sits in the middle of the tab bar. Under the code, "Ready at the counter" lists the rewards they can use today. The code changes every 30 seconds, so a screenshot won't scan.
Tip Hard to scan? The screen turns bright by itself. If the top of their pass says "Bright mode off", tap it.
Each shop's card is on the "Coop" tab. It shows their stamps or points and the next reward. Tap the card to see its "Flight path": every reward on the card, and how many stamps to go. Shops with order ahead have an "Order ahead" chip on the card, and a "Rewards" and "Orders" switch on the shop's page.
Tip Missing a stamp? A manager can add it with Adjust balance.
The "Rewards" tab lists rewards they can use. When they tap one, "Redeem reward" opens with their QR and "Show this at the counter". Scan it and redeem the reward from their card. Points treats say "Ask at the counter": scan their QR and swap the points on their card.
Tip Older versions of the app show a 6-digit code instead. Ask them to open "My QR" and scan that.
When a reward unlocks, their app throws a small party with the reward name. They can tap "Use it now" or "Save for later".
Tip If they tap "Use it now", redeem it on the card that's still open on your screen.
At shops with the order-ahead add-on, members tap "Order ahead" on the shop's card, pick items and options, and tap "View cart". They choose a "Pickup time" and how to pay, "Pay at the counter" or "Pay now with bank QR", then tap "Place order". The order screen shows their number to say at the counter.
Tip They can write to you with "Message the shop" on the order screen. It shows on the order's chat button.
With "Pay now with bank QR", the order screen shows the shop's QR and the amount. They pay it in their bank app, then tap "Upload payment screenshot". The order reaches your queue once it's paid. If Pidge can't confirm the slip with the bank, it waits for you to check it.
Tip If you reject a slip, they see your reason and can tap "Upload another screenshot".
The order screen shows each step: "Sent", "Accepted", "Ready" and "Picked up". Once you accept, it says "Ready by" and the time. When you tap "Ready", it says "Ready to pick up!" and asks them to say their number at the counter.
Tip They don't have to watch the screen: the app sends a push when the order is ready.
After a pickup, the order shows under "Order again" on the "Coop" tab. "Reorder" puts the same items and options in the cart, ready for "Place order".
Tip "All orders" lists every order, at every shop.
A minute of background, so you can answer customers. Your shop uses stamps or points, never both.
Points for what they spend.
Type the order total and the card adds points by the shop's rule, like 1 point for every ₭1,000. Customers spend points on treats from the shop's menu. Points they don't spend stay on the card.
1 point for every ₭1,000
Your shop uses points if every card opens with a keypad.
Short answers you can give at the counter.
Scan the code with another phone, or send the link to your team.
hellopidge.com/guide/staff?lang=en&earn=points
Still stuck? Email support@hellopidge.com.
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