These Merchant Terms are an agreement between Arete Technologies LLC (“Pidge”) and the business that creates a Pidge account (“you”). They cover the Pidge dashboard, Counter mode, integrations, the API and Carrier messages (the “Service”). By creating a business on Pidge or starting a subscription, you agree to them on behalf of your business.
1. Plans and fees
- Every Pidge plan is a paid subscription, priced per active location: Flock $49 per location per month ($39 billed annually) and Homing $119 per location per month ($99 billed annually). Legend is priced by contract from $499 per month plus per-location fees.
- Your subscription quantity equals your number of active locations. Adding or archiving a location changes the quantity, prorated by our payment processor, Stripe.
- Fees are charged in advance for each billing period, are non-refundable except where the law requires, and exclude taxes, which you’re responsible for.
- We may change prices with at least 30 days’ notice; changes apply from your next billing period.
2. Going live, late payment and cancellation
- Your program is live (members can join and earn, staff can record visits, campaigns can send) while your subscription is active.
- If a payment fails, the Service keeps working for a 7-day grace period; after that your program pauses until payment is updated. Your data is kept.
- You can change plans or cancel at any time in the billing portal. Cancellation takes effect at the end of the current billing period.
3. Your program and your members
- You decide your program’s rules and rewards, and you must honor rewards your members earn under the rules shown to them, including after you edit or end your program, until they expire.
- You’re responsible for your program complying with laws that apply to you, including consumer protection, promotion, gift card and marketing rules, and for the content of messages you send through Carrier.
- Staff accounts you invite act on your behalf. Keep the list current and remove people who leave.
4. Data
- Data about your program (members’ activity at your shop, your rewards, visits and campaigns) is yours. Pidge processes it on your behalf under our Data Processing Addendum, which forms part of these terms.
- Members hold one Pidge account across shops. Pidge controls that account and its data; you can’t see members’ activity at other shops, and they can’t see yours.
- You can export your members and visits from the dashboard at any time. After your account closes we keep your data for 30 days so you can export it, then delete it, except where we must keep records by law.
5. Integrations and API
When you connect a point-of-sale system, you authorize Pidge to receive payment and customer data from it to record visits. Third-party services are governed by their own terms. API keys are secrets: keep them safe and revoke any key that may be exposed. We may rate-limit or suspend keys that harm the Service.
6. Acceptable use
Don’t use the Service to send spam, mislead members, collect data you don’t need, break the law, or interfere with the Service or other businesses. We may suspend accounts that do, with notice where we can.
7. Availability and support
We aim for high availability and announce planned maintenance in advance. Support is by email on Flock, priority email and chat on Homing, and a dedicated manager with an SLA on Legend.
8. Warranties and liability
The Service is provided “as is” without warranties beyond those in these terms. To the extent the law allows, neither party is liable for indirect, incidental or consequential damages or lost profits, and each party’s total liability is limited to the fees you paid Pidge in the 12 months before the claim. These limits don’t apply to your payment obligations or to breaches of the acceptable use section.
9. Term and termination
These terms last while you have a business on Pidge. Either party may end them for a material breach not fixed within 30 days of notice. Sections about fees owed, data, liability and law survive.
10. General
We may update these terms with 30 days’ notice for material changes. These terms are governed by the laws of [governing law to be confirmed]. They are the entire agreement between us about the Service, unless you have a signed Legend order form, which takes precedence.