Set up in about 10 minutes, get the counter ready this week, then learn each page of the dashboard at hellopidge.com/app.
Customers collect stamps or points on your shop's card and unlock the rewards you choose. Read this before setup, because setup asks you to pick one.
One stamp for each visit.
Staff tap "Add stamp" and the card fills up, whatever the customer orders. You choose how many stamps a card holds, from 2 to 50, and which stamps unlock a reward. After the last stamp the card starts over.
A 10-stamp card
Good for cafés and shops where most orders cost about the same. It's the fastest at the counter, with no total to type.
Points for what they spend.
Staff type the order total and the card adds points by your rule, like 1 point for every ₭1,000. Customers swap points for items on your "Points menu" at the counter, and the price comes off their balance. Points they don't spend stay on the card.
1 point for every ₭1,000
Good when order sizes vary, like a bakery or a restaurant. A big order earns more than a small one, and customers choose their treat.
Tip Setup asks "How do customers earn?". You can switch on "Rewards program" until your first member joins. After that your shop stays on stamps or points, and only Pidge support can change it, so decide before the QR goes on the counter.
Sign up and set up your shop in about 10 minutes.
Go to hellopidge.com/signup, enter your work email and tap "Email me a code". Type the 6-digit code from the email. It signs you in on its own.
Tip Rather use your phone? Pick "Phone number" and tap "Text me a code". There's no password: each time you sign in, we send a new code.
Five short steps follow: your shop's name and type, its look, how customers earn, a starter program and a plan. Your shop goes live once the plan is paid. Pidge adds your first location for you; give it a name and address on "Locations".
Tip Stamps or points? How Pidge works, at the top of this page, compares them. You can switch until your first member joins.
Three things to do before your first customer.
Open "Counter kit", tick the sheets you want and tap "Print kit". There are table tents, cards, a window sticker and a cheat sheet for staff. Put the QR where people pay.
Tip Pick "A4" or "US Letter" to match your paper, then turn off "Headers and footers" in the print dialog for a clean page.
Invites open once your plan is active. Open "Staff", type their email, leave the role on "Staff" and tap "Send invite". They wait under "Invited, not signed in yet" until they sign in with that email.
Tip The invite email links to the staff guide at hellopidge.com/guide/staff, and the cheat sheet has a QR to it. Pidge Business is on Google Play. Until it's on the App Store, staff on an iPhone use Pidge Counter in the Pidge Rewards app, which works the same way.
Install Pidge Rewards on your phone and scan your table tent QR to join. On a second phone, sign in to Pidge Business with your work email and tap "Scan". Scan your "My QR" and add a stamp or points.
Tip Your test visit shows up in the "Live" feed on "Overview".
Open each page from the menu on the left. On a phone, tap the menu button at the top.
New members, visits, rewards and member spend for the range you pick at the top: "Month", "7d", "30d" or "90d". Drifting regulars have 3 or more visits but none in 14 days; "Send a nudge" messages them. The "Live" feed shows joins, stamps and rewards as they happen.
Tip A new shop has a "Go-live checklist". The top bar shows how far along it is, like "3 of 5 done", until everything on it is done.
Search by name or email, or tap "Visits" or "Last visit" at the top of the list to sort. The "Drifting" chip shows regulars who stopped coming, and "Message these" writes to them. Open a member for their "Activity", "Rewards" and "Balance" tabs.
Missed a stamp at the counter? Open the member and their "Balance" tab. Under "Adjust balance", pick "+ Add stamps" or "− Remove stamps", type how many and a reason, then tap the button. It shows the change, like "Add 1 stamp (2 → 3)".
Tip The reason shows in the member's "Balance history" and in the audit trail ("Settings", then "Audit trail"), so say what happened.
Change how customers earn and what they unlock. Edit a reward or tap "Add reward", pick a picture (search for one, like "cake"), and the card preview updates as you go. Changes count from now on and never take away what members already earned.
Tip Once members have joined, the card can only get longer, and a stamp reward can move later on the card but not earlier.
In "Rewards program", tap "Edit" on a reward. Under "Use your own photo", tap "Choose a photo" or drop one in. "Enhance with AI" turns a phone snapshot into a clean product shot in about half a minute. Pick "Original" or "Enhanced" and tap "Save reward". Members see the photo in Pidge Rewards and on their web pass.
Tip Apple Wallet and Google Wallet cards keep the picture you picked. "Enhance with AI" works once your plan is active. Changed your mind? Tap "Use the art instead".
On "Compose", write to "All members", "Drifting regulars", "Recent visitors" or one tier ("By tier"). It lands in their Pidge inbox, with a push notification if they allow it. Tap "Review and send", or pick "Schedule" and tap "Schedule message". "Sent" lists what went out, and "Automations" send welcome, birthday, win-back and reward-expiring messages for you.
Tip Each member gets at most 2 messages a week from your shop, and none between 9pm and 8am.
Type a name, and an address if you like, then tap "Add location". Staff pick their location in Pidge Business, so each visit lands in the right place.
Tip Plans are priced per active location. Archiving one asks you first and shows the new bill.
Open the account menu under your name at the bottom of the sidebar and tap "Billing" to see your plan and its status. Owners tap "Manage billing" to change plan, update the card or download invoices. If the Pidge team set up your plan, it says "Managed by Pidge": email hello@hellopidge.com to change it.
Tip If a payment fails, you have 7 days to update your card before the program pauses.
Pick a section from the list on the left. Under "Profile & branding", change the shop's name, type, time zone, currency, "Brand color" and "Emoji", then tap "Save profile". "Data export" downloads your members and visits as CSV files, and "Open audit trail" shows every staff action: who did it, what and when.
Tip Currency locks after your first visit, so set it first.
For shops with the order-ahead add-on: members order from your menu in the Pidge app and pick up at the counter. Staff run the queue in Pidge Business, and the dashboard has the same board.
Open "Orders" for the live board: "New", "Preparing" and "Ready". Accept a new order by picking a time under "Accept, ready in", tap "Ready" when it's done, and "Collected" when it's picked up. The chat button on a card opens your chat with the member, with quick replies.
Tip Tap "Turn on sound" so new orders ring on this computer. "Pause orders" stops new orders for a while.
Open "Menu" to change what members can order. Search for an item and open it to edit its name and "Lao name", description, price, tags, options and photo, then tap "Save item". "Add item" and "Add section" are at the top.
Tip Run out of something? Turn on "Sold out" instead of removing it: it stays on the menu, greyed out. Prep time, opening hours and payments are on "Order settings".
On "Menu", tap "Read my menu" and choose photos of your menu (up to 10) or one PDF, then tap "Read 1 photo". Pidge reads the sections, items, prices and options in about a minute. On "Check your menu", fix anything it got wrong and untick what you don't sell, then tap the button at the bottom ("Add 5 items" here).
Tip Rows Pidge isn't sure about say "Not sure": check those first. One photo per page, flat and in good light, reads best.
Short answers about your customers and your team.
Scan the code with another phone, or send the link to your team.
hellopidge.com/guide/owner?lang=en
Still stuck? Email support@hellopidge.com.
pidge