Email us anytime
support@hellopidge.com. We reply within one business day (faster on Homing and Legend).
Video guides for owners and counter staff, in English and Lao: hellopidge.com/guide
Delete your Pidge account
- Open the Pidge app and go to the Me tab.
- Tap Delete account and confirm.
Using the web pass instead? Tap “Delete my account” at the bottom of your pass.
Deletion is immediate: your name, email, birthday, messages and push tokens are removed, and shops keep only anonymized visit counts. Can’t get into the app? Email privacy@hellopidge.com from the address on your account and we’ll do it for you.
For members
How do I join a shop?
Scan the Pidge QR at the shop’s counter with your camera, or open the shop’s link. It opens the Pidge app and adds the shop’s card. No app? Tap “Get my pass” on the shop’s page to keep the card in your browser. Staff can also add you the first time they scan your member QR.
My visit didn’t count.
Shops can set a minimum spend and a short cooldown between visits, so two purchases a few minutes apart may count once. If something still looks wrong, ask the shop: staff can correct your balance from their dashboard.
Where are my rewards?
In the Rewards tab, or on the shop’s card in your web pass. Show the reward to staff when you’d like to use it. Rewards from a shop are offered by that shop and may expire on the date shown.
How do I stop messages from a shop?
Open the shop’s card and mute its messages, or turn off notifications for Pidge in your phone’s settings.
I didn’t get my sign-in code.
Codes arrive from hello@hellopidge.com within a minute; check spam or promotions. Each code lasts 15 minutes, and you can ask for a new one.
For businesses
How do I add staff?
In the dashboard, open Staff and invite them by email. They sign in with that email, on the web or in the Pidge app for Counter mode.
How do I change plan, update my card or cancel?
Owners can open Billing → Manage billing. Changes are handled in the Stripe customer portal; cancellations take effect at the end of the billing period.
Does Pidge work with my POS?
Yes. Pidge runs alongside any POS: staff record visits in Counter mode in the Pidge app. Direct POS connections are rolling out; owners can tell us which POS they use under Integrations.
Can I export my data?
Yes. Settings → Data export downloads your members and visits as CSV files.
How do I delete my business?
Email support@hellopidge.com from an owner’s address. We’ll confirm, cancel any subscription and delete your business data after a 30-day export window.
More
Read our Privacy Policy, Terms of Service, Merchant Terms and Data Processing Addendum.